State authorization is a legal issue regarding an educational institution’s adherence to the requirements necessary to secure authorization to offer instruction in a particular state. Compliance with individual state requirements is now part of the Higher Education Opportunity Act of 2008, Amended 2010. In satisfaction of these requirements, Wake Forest University has been approved by North Carolina to participate in the National Council for State Authorization Reciprocity Agreements. NC-SARA is a voluntary, regional approach to state oversight of postsecondary distance education.
Colleges and universities offering distance education courses or programs are required to provide current and prospective students with the contact information for filing complaints with the educational institution, with its accrediting agency, and with the state agencies that handle complaints in students’ states of residence.
Wake Forest University undergraduate students who wish to resolve an academic grievance or complaint should first follow the university’s Student Complaint Process, as detailed on pages 14-15 of the Undergraduate Schools Bulletin.
Students enrolled in courses through the School of Law should follow the process detailed on pages 64-65 of the Law Student Handbook.
Students in the graduate counseling or human services programs should refer to page 16 of the Graduate School of Arts and Sciences Student Handbook.
Students enrolled in courses at the School of Medicine, including the DNP, follow the process detailed in the student handbook.
Students who are unsure about the correct path of inquiry may contact the Office of the Dean of Students.
Dr. Adam Goldstein
Dean of Students and Associate Vice President
Office of the Dean of Students
Box 7202 Reynolda Station
Winston-Salem, NC 27109-7202
If the grievance cannot be resolved within the university, students may contact the Licensure Division of the University of North Carolina System Office, which serves as the official state entity to receive complaints concerning post-secondary institutions that are authorized to operate in North Carolina. After reviewing the complaint policy, students can complete a complaint form and submit it either to firstname.lastname@example.org or via mail at:
North Carolina Post-Secondary Education Complaints
c/o Student Complaints
University of North Carolina System Office
910 Raleigh Road, Chapel Hill, NC 27515-2688
Post-Secondary Education Complaints in North Carolina
In the event that a complaint still has not been satisfactorily addressed, a complaint may next be filed with the university’s accrediting agency. Wake Forest University is accredited by The Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) to award bachelor’s, master’s, and doctoral degrees. After reviewing the complaint policies, procedures, and form, complainants may contact SACSCOC at:
1866 Southern Lane
Decatur, Georgia 30033-4097
Students may also contact the offices of the State Authorization Reciprocity Agreement – North Carolina (SARANC) via the North Carolina State Education Assistance Authority (NCSEAA), North Carolina’s portal entity for the State Authorization Reciprocity Agreement (SARA). Upon reviewing the complaint process, students may complete the complaint form and submit it either via email@example.com or to:
SARA North Carolina Director
PO Box 14103
Research Triangle Park, NC 27709
(855) 727-2162 – toll free
(919) 248-4667 – local
(919) 248-6667 – fax
Students may also be able to pursue a complaint via agencies in their states of residence. Refer to the below list of contact information for details.
If you are considering an online program at Wake Forest University that leads to licensure or certification and you do not live or intend to practice in North Carolina, please contact your program of interest prior to beginning the course of study. You may also contact the relevant state licensing boards to verify licensing requirements and procedures.
Department of Counseling, Box 7406
Wake Forest University, Winston-Salem, NC 27109
The below resource provides additional information: